Products & Services

Consultancy Services

FMS consultancy services are well respected. Our team brings a unique blend of mortgage operations, technology, compliance and legal (via our associated law firm Sanderson Weir) experience to evaluate your requirements. Solutions are determined in a collaborative manner and developed and implemented using proven technology development and project management disciplines. This includes maintaining effective lines of communication with the client and associated parties throughout the process. Service level agreements are documented including clear performance measurement tools and processes.

Support Services

Post implementation support is given high priority to ensure that the delivery matches the promise. Dedicated relationship managers ensure that feedback is sought and provided and performance is regularly evaluated against SLA’s. A strong focus is given to continuous improvement so that processes are continually reviewed and refined to ensure maximum efficiency.

Research & Development

Post its acquisition by First American, FMS has been able to more effectively research global trends in mortgage processing. Propel-lc is an example of an initiative developed by a sister company in Canada which FMS have adapted and deployed into the NZ market. FMS are committed to continue to tap into its global resources and to identify more innovative products and services that benefit its clients in NZ and Australia.