Contact Us

Contact us

We want to hear from you

Have a question, want to learn more, tell us how we’re doing... we look forward to hearing from you.

At First Mortgage Services (FMS) we are continuing to invest in our customer experience program as a key strategic priority. To this end, we are keen to hear from you how we are doing.

We want to make it easy for you to provide your feedback - as a complaint, a compliment, a recommendation to improve, or anything you may have to say.

To provide your feedback, please click here.

Alternatively if you wish to make a written complaint please mark it Private & Confidential and address it to:

The Quality & Reporting Team
First Mortgage Services
GPO Box 2699
Adelaide SA 5001


If you are making a complaint or require action from FMS:

  • We will allocate your complaint/request to an appropriate manager within FMS for action
  • He/she will make contact with you within two business days of you submitting your complaint/request
  • We will keep a record of your complaint/request and keep you informed of the progress of the resolution
  • Once resolved, we will ask you if the resolution met with your satisfaction and was fair and reasonable to ensure that we will continually improve this process.
  • We take your privacy seriously and will use your feedback only for the purposes in which it was intended - to improve the way we do business with you. Our privacy policy can be viewed by clicking the link at the bottom of this page
Our Complaints Handling Policy


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Want to work with us?

At First Mortgage Services, we are focused on empowering our people by encouraging a “promote from within” culture that looks to harness and grow internal talent. In addition, we look to enhance our existing talent pools across Operations, IT, Sales, Legal, Finance and Shared Services by recruiting like-minded professionals into our business.
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