Alternatively if you wish to make a written complaint please mark it Private & Confidential and address it to:
The Quality & Reporting Team
First Mortgage Services
GPO Box 2699
Adelaide SA 5001
OUR PROMISE TO YOU
If you are making a complaint or require action from FMS:
We will allocate your complaint/request to an appropriate manager within FMS for action
He/she will make contact with you within two business days of you submitting your complaint/request
We will keep a record of your complaint/request and keep you informed of the progress of the resolution
Once resolved, we will ask you if the resolution met with your satisfaction and was fair and reasonable to ensure that we will continually improve this process.
At First Mortgage Services, we are focused on empowering our people by encouraging a “promote from within” culture that looks to harness and grow internal talent. In addition, we look to enhance our existing talent pools across Operations, IT, Sales, Legal, Finance and Shared Services by recruiting like-minded professionals into our business.