Innovative, customer centric solutions

What is MaritzCX? What is MaritzCX?

What is MaritzCX?

FMS is focused on providing an outstanding customer experience (CX) by using innovation to keep pace with changes in the market and technology. This ensures that solutions delivered to our clients and their customers provide long term sustainable value. Our implementation of the MaritzCX measurement tools and other emerging response technologies give us immediate insight into the experience of our lender clients and their major stakeholders. 

The feedback captured by our CX system provides a platform for us to rapidly address service gaps as they are raised in real time. It also enables us to design sustainable enhancements to the efficiency of our service delivery; provides a foundation for future innovation of the customer journey and user experience; and helps us to support the achievement of our client's customer service objectives and long term strategic purpose.

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